Quality

We aspire to provide all of our work to a standard that meets the needs of our clients and ultimately will also command the confidence of the stakeholders and the public. To this end we are guided by the Quality Management Principles set out by the International Standards Organisation.

These 8 principles are

1 – Customer focus
2 – Leadership
3 – Involvement of people
4 – Process approach
5 – System approach to management
6 – Continual improvement
7 – Factual approach to decision making
8 – Mutually beneficial supplier relationships

On completion of all work we invite clients to complete our short feedback questionnaire 

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